Decree No. 309/2026/ND-CP on amendments to Decree No. 118/2025/ND-CP on initiation of administrative procedures by employing single-window system and inter-agency single-window system at single-window section and national public service portal, amended by Decree No. 367/2025/ND-CP

DECREE

AMENDMENTS TO GOVERNMENT’S DECREE NO. 118/2025/ND-CP DATED JUNE 09, 2025 ON INITIATION OF ADMINISTRATIVE PROCEDURES BY EMPLOYING SINGLE-WINDOW SYSTEM AND INTER-AGENCY SINGLE-WINDOW SYSTEM AT SINGLE-WINDOW SECTION AND NATIONAL PUBLIC SERVICE PORTAL, AMENDED BY DECREE NO. 367/2025/ND-CP

Pursuant to the Law on Government Organization No. 63/2025/QH15;

Pursuant to the Law on Local Government Organization No. 72/2025/QH15;

Pursuant to the Law on Digital Transformation No. 148/2025/QH15;

Pursuant to the Law on Personal Data Protection No. 91/2025/QH15;

Pursuant to the Law on Electronic Transactions No. 20/2023/QH15;

Pursuant to the Law on Digital Data No. 60/2024/QH15;

Pursuant to the Law on Promulgation of Legislative Documents No. 64/2025/QH15, amended by the Law No. 87/2025/QH15;

At the request of the Minister of Justice;

The Government promulgates Decree on amendments to Government’s Decree No. 118/2025/ND-CP on initiation of administrative procedures by employing single-window system and inter-agency single-window system at single-window section and national public service portal, amended by Decree No. 367/2025/ND-CP.

Article 1. Amendments to clause 4, clause 9 Article 3

1. Clause 4 Article 3 shall be amended as follows:

“4. National public service portal refers to a portal that integrates information on and provides online public services, status and results of handling of administrative procedures on a nationwide scale; connects, integrates, and shares data with information systems for handling administrative procedures; and provides digital services for citizens and enterprises in accordance with regulations of law and direction by the Government and the Prime Minister.”.

2. Clause 9 Article 3 shall be added as follows:

“9. Self-service equipment assisting citizens and enterprises in initiating administrative procedures (hereinafter referred to as “smart kiosks”) refers to specialized terminal devices connected to the National Public Service Portal and the Information System for Handling Administrative Procedures, allowing organizations and individuals to independently look up information, submit documentation, authenticate identities, make online payments, and receive administrative procedure results automatically.”.

Article 2. Addition of clause 2a, clause 2b to Article 4

1. Clause 2a Article 4 shall be added as follows:

2a. Agencies receiving and handling administrative procedures shall be responsible for accessing and using information and data available on databases to replace components of documentation submitted for handling administrative procedures; organizations or individuals are not required to provide components of documentation submitted for handling administrative procedures if the information therein is already available on databases that have been announced and shared through connection by database managing agencies in accordance with regulations. In case where data cannot be accessed due to incidents, disasters, or inaccurate information for handling administrative procedures, agencies receiving and handling administrative procedures may request organizations or individuals to provide additional necessary information and documents in accordance with regulations.”.

2. Clause 2b Article 4 shall be added as follows:

2b. Agencies and organizations are encouraged to develop smart kiosks at Document Receipt and Response Divisions, Public Administrative Service Centers, and citizen service delivery points to assist organizations and individuals in accessing and initiating administrative procedures and using online public services; the use of smart kiosks must not alter the jurisdiction and responsibility to receive, process and return administrative procedure results produced by competent agencies and individuals in accordance with regulations of law.”.

Article 3. Amendments to point b clause 1, point b clause 2 Article 7

1. Point b clause 1 Article 7 shall be amended as follows:

b) Heads of centrally-controlled authorities vertically organized at the localities shall decide to organize Document Receipt and Response Divisions.

If heads of centrally-controlled authorities vertically organized do not organize Document Receipt and Response Divisions, they shall appoint cadres, civil servants and public employees to work at public administrative service centers of provinces and communes where such authorities are headquartered to receive and process administrative procedures.”.

2. Point b clause 2 Article 7 shall be amended as follows:

“b) In cities, on the basis of specific characteristics of population management, digital infrastructure conditions, assessment of application of science, technology, innovation and digital transformation in such cities, People’s Committees of cities shall request People’s Councils of cities to decide to establish provincial-level public administration service centers that are administrative organizations affiliated to People’s Committees of cities (hereinafter referred to as “one-level public administration service centers”) and decide the number of branches and citizen service delivery points affiliated to one-level public administration service centers to perform tasks within the cities.

In case one-level public administration service centers are not established, People’s Committees of cities shall decide to establish provincial-level public administration service centers according to point a of this clause;”.

Article 4. Amendments to point dd clause 1 Article 8

dd) Receive, settle or report to competent authorities on settlement of feedback and petitions sent by organizations and individuals related to initiation of administrative procedures at single-window sections or cadres, civil servants, public employees, employees and competent authorities during the handling of administrative procedures; transfer explanations given by competent authorities to organizations and individuals in accordance with regulations;”.

Article 5. Amendments to point c clause 2, clause 3 Article 10

1. Point c clause 2 Article 10 shall be amended as follows:

“c) Provincial-level and one-level public administrative service centers shall employ civil servants, public employees and employees under their management to perform tasks; cadres, civil servants and public employees appointed by provincial-level specialized authorities and centrally-controlled authorities organized in the vertical structure (if any); and personnel of public postal service providers, providers of ancillary services under the signed employment contracts.”.

2. Clause 3 Article 10 shall be amended as follows:

“3. Commune-level public administrative service centers

a) Leaders of a commune-level public administrative service center include 01 Director equivalent to a Head of Division, and at least 02 Deputy Directors equivalent to Deputy Heads of Division affiliated to the commune-level People’s Committee, who shall assist the Director in performing one or several specific tasks assigned by the Director and be held responsible to the Director and the law for the performance of their assigned tasks;

b) Commune-level public administrative service centers shall employ civil servants and employees under their management; civil servants and public employees appointed by specialized divisions and centrally-controlled authorities organized in the vertical structure to perform tasks; personnel of public postal service providers, providers of ancillary services under the signed employment contracts.”.

Article 6. Amendments to clause 8 Article 12

“8. Agree with single-window sections on number and list of cadres, civil servants and public employees appointed to work; formulate and develop plans for assignment of substitute employees or replacement with personnel under the management of single-window sections in order to continuously and uninterruptedly receive documentation and notify documentation processing results in case any of them takes leave, compensatory days-off, sick leave, personal leave, training courses, goes on business trips; proactively cooperate with heads of single-window sections to agree on increase, decrease, or temporarily withdraw cadres, officials, and public employees from single-window sections when the number of organizations and individuals initiating administrative procedures increases or decreases, or is just a few (if competent authorities that appointed cadres, civil servants, and public employees temporarily withdraws them, heads of single-window sections shall be responsible for managing the remaining cadres, civil servants, and public employees working at single-window sections to receive and return administrative procedure handling results). In case where the appointed cadres, civil servants or public employees do not fulfill their assigned tasks or are ranked low in service satisfaction, they shall be replaced as requested by single-window sections.”.

Article 7. Amendments to point c clause 2 and addition of clause 4 to Article 14

1. Point c clause 2 Article 14 shall be amended as follows:

“c) Administrative procedures under the single or interagency handling jurisdiction of authorities vertically organized at the localities in case authorities vertically organized at the localities receive and handle administrative procedures at Public Administrative Service Centers in accordance with point b clause 1 Article 7 of this Decree;”.

2. Clause 4 Article 14 shall be added as follows:

“4. Provincial-level and commune-level public administration service centers shall receive administrative procedures regardless of administrative boundaries on a nationwide scale as specified in clause 2 of this Article that meet the requirements for documentation digitalization, electronic authentication, and interconnection and sharing of data according to the lists announced by competent authorities.”.

Article 8. Amendments to and addition of point a clause 2 clause 2a and clause 3 Article 17

1. Point a clause 2 Article 17 shall be amended as follows:

“a) If the documentation is not adequate and accurate or has fallen outside of the processing jurisdiction in accordance with regulations or information available on databases cannot be accessed, or the accessed information is incomplete or inaccurate, the receiver shall send notification clearly stating contents, reasons and detailed and full instructions once so that the requester can provide full and accurate supplements or send the documentation to the intended competent authority or update and revise information available on databases as prescribed by law;”.

2. Clause 2a Article 17 shall be added as follows:

“2a. Regarding documentation submitted via smart kiosks, the system shall automatically verify identities through the National Identity Application (VNeID) or through ID card reading devices, which shall replace citizens’ personal ID documents for inspection and verification. The receipt of documentation shall comply with regulations of clause 1 and clause 2 of this Article.”.

3. Clause 3 Article 17 shall be amended as follows:

“3. The period of handling administrative procedures begins from the time on which the adequate and valid documentation is received and shall be indicated in the note of document receipt and appointment for notification of results. After being received successfully, each administrative documentation will get a verification code inscribed in the note of receipt of documents and appointment for notification of results. Organizations and individuals may use verification codes to log in the national public service portal to check the status of their submitted documentation.

The period of handling administrative procedures regardless of administrative boundaries begins from the time the competent authority handling administrative procedures receives the documentation in accordance with regulations.”.

Article 9. Amendments to clause 2 Article 18

“2. Promptly transferring documentation directly received within the working day or transferring it at the beginning of the following working day if the documentation is received after 5 pm every day. In case of transfer of administrative procedure documentation containing state secret containers among authorities by post, the documentation shall be transferred through the postal network serving the Communist Party and the State’s authorities in accordance with regulations of the law on postal network serving the Communist Party and the State’s authorities.”.

Article 10. Amendments to clause 3, clause 4 Article 26

1. Clause 3 Article 26 shall be amended as follows:

3. The Minister of Public Security shall prescribe data and information to be connected and shared between the National Public Service Portal and the Information Systems for Handling Administrative Procedures and shared databases of state agencies to serve the handling of administrative procedures by ministries, central and local authorities.”.

2. Clause 4 Article 26 shall be added as follows:

4. The Ministry of Public Security shall preside over and cooperate with the Ministry of Justice and the Ministry of Science and Technology in restructuring administrative procedures and providing centralized online public services through the Interactive Electronic Form Platform on the National Public Service Portal.

Article 11. Amendments to clause 4 Article 30

4. The Ministry of Justice shall assess the quality of services provided for citizens and enterprises during the initiation of administrative procedures and public services provided by ministries, central and local authorities.”.

Article 12. Amendments to clause 1, clause 2 Article 35

1. Clause 1 Article 35 shall be amended as follows:

“1. Ministry of Justice

a) Assist the Government and the Prime Minister in monitoring, expediting and inspecting implementation of this Decree at ministries, central and local authorities;

b) Preside over and cooperate with the Ministry of Home Affairs, the Ministry of Public Security, the Ministry of Science and Technology and the Ministry of Finance in providing instructions about, inspecting and expediting establishment and operation of single-window sections of ministries, central authorities and all-level People’s Committees;

c) Design and issue forms used for implementation of single-window systems and inter-agency single-window systems for handling of administrative procedures;

d) Prescribe the criteria for administrative procedures eligible for initiation regardless of administrative boundaries on a nationwide scale; procedures for initiation of administrative procedures regardless of administrative boundaries at the provincial level and on a nationwide scale;

dd) Prepare annual assessment reports on handling of administrative procedures by ministries, ministerial-level authorities, People’s Committees of provinces and cities and submit them to the Government and the Prime Minister;

e) Manage and provide guidance on updating, posting, and access to administrative procedure data on the national database on administrative procedures;

g) Provide guidance on digitalization of documentation and administrative procedure handling results during the receipt and handling of administrative procedures; review, simplify, and restructure administrative procedure processes; and standardize electronic processes for handling administrative procedures;

h) Presiding over receiving, consolidating and settling feedback and petitions from organizations and individuals on administrative regulations and initiation of administrative procedures;

i) Cooperate with ministries, central and local authorities to provide professional training for cadres, civil servants, and public employees employing single-window system and inter-agency single-window system

k) Cooperate with the Ministry of Public Security in managing, operating and assessing the National Public Service Portal.”.

2. Point g clause 2 Article 35 shall be added as follows:

g) Preside over and cooperate with the Ministry of Science and Technology and relevant ministries, central and local authorities in formulating and promulgating consistent regulations on codes of documentation used for administrative procedures and codes of sectors or industries in which administrative procedures are involved on information systems for handling administrative procedures;”.

3. Point h clause 2 Article 35 shall be added as follows:

“h) Apply artificial intelligence and data analysis functions to the National Public Service Portal to support management, operation, supervision, assessment, and optimization of online public service provision process; give support to automatic guidance and response; classify and verify the completeness of documentation; warn of and detect abnormalities during the receipt and processing of documentation; consolidate and analyze information to serve direction and administration; provide and analyze reports and statistics; and provide early warnings for delays in processing of documentation, backlogs, and violations against regulations on time limit. The application of artificial intelligence shall only serve the supportive purposes only and must not replace the consideration and decision by competent authorities and individuals; ensure cyber security and protect data in accordance with regulations of law.”.

Article 13. Addition of point i clause 1 to Article 38

i) Based on the actual situation, decide the installation of smart kiosks at cultural houses, post offices, or other public areas to assist organizations and individuals in accessing and initiating administrative procedures and using online public services.”.

Article 14. Amendments to clause 1 Article 41

1. The Ministry of Justice shall periodically or ad hoc report to the Government and the Prime Minister on situation and results of the implementation of this Decree.”.

Article 15. Annulment of clause 4 Article 10, clause 6 Article 36 and clause 3 Article 40.

Article 16. Entry in force

1. This Decree comes into force as of August 05, 2026.

2. Regarding documentation used for administrative procedures that have been received on the National Public Service Portal developed by the Government Office, they shall be transferred to the National Public Service Portal at the National Data Center built by the Ministry of Public Security so that competent authorities can continue processing them in accordance with regulations of law.

3. Ministers, heads of ministerial-level agencies, and Chairpersons of People’s Committees of provinces and cities and relevant organizations and individuals shall implement this Decree./.